Frequent Questions

Name: Hotel Playamaro by Dorobe Hotels
Address: Calle San Miguel, 28, Maro-Nerja, Málaga, 29780, ES
Telephone: +34 952 529 582
Price range: €40 - €180

We hope you find answers to any questions you may have when booking our accommodations. You can also contact any of our advisors at (+34) 952 529 582.

Reservations and Cancellations

How can I book a room at your hotel?
You can book through our website , by calling us at (+34) 952 529 582 extension 3 or by sending an email to playamaro@hotelplayamaro.com
What types of rooms do you offer?
We have the following types of rooms:
- Economic
- Double standard
- Study
- One bedroom apartments
- One-bedroom apartments with balcony
- Sea view apartments
What is your cancellation policy?
Our cancellation policy may vary depending on the season. You can cancel free of charge from 48 hours to 15 days in advance if you choose the flexible rate. If you choose the non-refundable rate, your payment will not be refunded. We recommend reviewing the specific conditions during the booking process.
How can I modify or cancel my reservation?
If you booked through an agency, you'll need to contact them directly. If you booked with us, you can manage it in the "My Bookings" section of our website by entering your email address and tracking number, or by calling us at +34 952 52 95 82 .
Do I need a credit card to book?
Yes, payment is required for the first night if your rate is flexible and the full stay if it is non-refundable.
What payment methods do you accept?
We accept credit or debit cards and cash.
Do you offer discounts for groups or families?
Yes, we offer discounts for groups of 30 or more people. For more information, please contact us at playamaro@hotelplayamaro.com .
Do you have any special offers or promotional packages?
Yes, check out our offers online. Plus, if you become a member of the Be-Dorobe Club, you can enjoy exclusive discounts.
How can I confirm my reservation?
You will receive a confirmation email after making your reservation on our website, to the address you provided during the reservation process.
What should I do if I don't receive my booking confirmation?
Please email us at playamaro@hotelplayamaro.com or call us at +34 952 52 95 82 , and we will be happy to assist you.

Arrival and departure

What time can I check in?
- From 2 p.m. onwards, if your reservation is for a double or economy room.
- From 5 p.m., if your reservation is for an apartment or studio.
What time should I check out?
- Before 12:00 p.m., if your reservation is for a double or economy room.
- Before 11:00 a.m., if your reservation is for an apartment or studio.
Can I request an early check-in or late check-out?
Yes, but it is subject to availability and incurs a surcharge. Please inquire at reception or email playamaro@hotelplayamaro.com.
What documents do I need to present when registering?
You must present your identification document: DNI, passport, NIE (National Identity Document), residence card, or Spanish driver's license.
Do you have a luggage storage service?
No
Where can I park my car?
You can park in the esplanade next to our main building.
How do I get to the hotel from the airport/train station/etc.?
You can take a bus to Nerja and then another to Maro. Taxis and shuttle services are also available directly to the Playamaro Hotel.
Do you offer airport shuttle service?
Yes, you can book it on our website or by emailing playamaro@hotelplayamaro.com

Services and Facilities

What services does the hotel offer (wifi, pool, gym, spa, etc.)?
We offer free Wi-Fi for all our guests, as well as a restaurant and pool available during the summer season.
Is breakfast included in the room rate?
The apartments do not include meals. If you book an economy or standard room, you can choose accommodation with breakfast or half board.
What does the bed and breakfast plan consist of?
Selected room with breakfast included.
What does the half-board plan consist of?
Accommodation with breakfast and dinner included, drinks not included.
Do you have a restaurant or bar?
Yes, we have a restaurant and bar, available during the summer.
Do you have pool towels?
No
What type of cuisine do you offer in your restaurant?
Mediterranean cuisine.
Is there room service?
We do not have room service.
Do you have rooms for people with reduced mobility?
No
Do you accept pets?
Pets are not allowed in the hotel.
Is there a safe in the room?
Yes, we have safes in the rooms for an additional charge.
Do you provide toiletries?
Yes, gel and shampoo.
Do you have laundry service?
No
Is there a dress code to enter the restaurant?
No, although bathing suits and wet suits are not permitted.
Is there an entertainment program for adults and children?
No

Rooms

What does each room type include?
All rooms have air conditioning/heating, Wi-Fi, a private bathroom with shower gel/shampoo, towels, bed linen, blankets, hangers, and a TV. The apartments also include a fully equipped kitchen and a sofa or sofa bed.
Are there rooms with sea/mountain/etc. views?
Yes, we have apartments with sea views.
Do you have smoking rooms?
No, all our rooms are smoke-free.
What kind of beds do the rooms have?
Double beds (1.25 m) or single beds (90 cm).
Is there an iron and ironing board in the room?
No
What power adapters do I need?
Type F plugs.

General Information

What is the address and phone number of the hotel?
- Address: Calle San Miguel nº28, 29787 Maro, Málaga.
- Telephone: +34 952 52 95 82
How can I contact the hotel?
You can contact us by phone at ++34 952 520 100 or by email at reservas@nerjaclub.com
What is your privacy policy?
You can consult our Privacy Policy directly on the website: website
Do you have a loyalty program?
Yes, we have the Be-Dorobe Club program for our frequent guests.
What activities can I do near the hotel?
In the Maro and Nerja area, you can enjoy a variety of activities such as hiking, kayaking, snorkeling, canoeing, and paddleboarding. You can also visit the Nerja Caves, relax on its beautiful beaches, and explore the Balcón de Europa with its panoramic sea views. You can also enjoy the local cuisine and explore the Sierras de Tejeda, Almijara, and Alhama Natural Park.
What tourist attractions do you recommend I visit?
We recommend visiting the Nerja Cave, one of the region's most impressive natural wonders. You can also explore the Balcón de Europa in Nerja, enjoy the beaches of Maro, such as Playa de la Caleta and Playa de Maro, and discover the Maro-Cerro Gordo Cliffs, a natural paradise ideal for hiking or water sports. Also, don't miss the Sierras de Tejeda, Almijara, and Alhama Natural Park for hiking trails and spectacular views.
Where can I exchange money?
If you need to exchange money, you'll need to go to a bank, but remember that you need to make an appointment. However, we recommend bringing the change from your country if possible.
What language is spoken at the hotel?
Spanish, English.

Additional questions

Do you offer babysitting services?
We do not have this service.
Do you have a car rental service?
No, but we can advise you on nearby options.
Do you organize excursions or activities for guests?
No, but you can check the available tour options and dates on the website: Transfers and Experiences .
What to do in case of emergency?
Stay calm, follow the evacuation protocol indicated in the rooms if necessary, contact +34 952 52 01 00 extension 1, 112, or the various state security forces and agencies depending on the situation.