Frequent Questions

Name: Playamaro by Dorobe
Address: C. San Miguel, 28, Maro, Malaga, 29787, ES
Telephone: 952 52 95 82
Price range: €40 - €180
Rating: 3.5

We hope you find answers to any questions you may have when booking our accommodations. You can also contact any of our advisors at (+34) 952 529 582.

Reservations and Cancellations

How can I book a room at your hotel?
You can book through our website , by calling us at (+34) 952 529 582 extension 3 or by sending an email to playamaro@hotelplayamaro.com
What types of rooms do you offer?
We have the following types of rooms:
- Economic
- Double standard
- Study
- One bedroom apartments
- One-bedroom apartments with balcony
- Sea view apartments
What is your cancellation policy?
Our cancellation policy may vary depending on the season. You can cancel free of charge from 48 hours to 15 days in advance if you choose the flexible rate. If you choose the non-refundable rate, your payment will not be refunded. We recommend reviewing the specific conditions during the booking process.
How can I modify or cancel my reservation?
If you booked through an agency, you'll need to contact them directly. If you booked with us, you can manage it in the "My Bookings" section of our website by entering your email address and tracking number, or by calling us at +34 952 52 95 82 .
Do I need a credit card to book?
Yes, payment is required for the first night if your rate is flexible and the full stay if it is non-refundable.
What payment methods do you accept?
We accept credit or debit cards and cash.
Do you offer discounts for groups or families?
Yes, we offer discounts for groups of 30 or more people. For more information, please contact us at playamaro@hotelplayamaro.com .
Do you have any special offers or promotional packages?
Yes, check out our offers online. Plus, if you become a member of the Be-Dorobe Club, you can enjoy exclusive discounts.
How can I confirm my reservation?
You will receive a confirmation email after making your reservation on our website, to the address you provided during the reservation process.
What should I do if I don't receive my booking confirmation?
Please email us at playamaro@hotelplayamaro.com or call us at +34 952 52 95 82 , and we will be happy to assist you.

Arrival and departure

What time can I check in?
- From 2 p.m. onwards, if your reservation is for a double or economy room.
- From 5 p.m., if your reservation is for an apartment or studio.
What time should I check out?
- Before 12:00 p.m., if your reservation is for a double or economy room.
- Before 11:00 a.m., if your reservation is for an apartment or studio.
Can I request an early check-in or late check-out?
Yes, but it is subject to availability and incurs a surcharge. Please inquire at reception or email playamaro@hotelplayamaro.com.
What documents do I need to present when registering?
You must present your identification document: DNI, passport, NIE (National Identity Document), residence card, or Spanish driver's license.
Do you have a luggage storage service?
No
Is there parking at the aparthotel?
The parking available is on public roads.
How do I get to Playamaro from Malaga airport?
The most comfortable option is your own vehicle or a private transfer, as Maro does not have a direct bus connection from the airport. By car, take the A-7 or AP-7 towards Almería until the Nerja exit, and from there continue towards Maro via the N-340. You can also book a private transfer with us directly.
What are the check-in and check-out times?
Check in from 17:00h, check out at 11:00h.

Services and Facilities

What services does the hotel offer (wifi, pool, gym, spa, etc.)?
We offer free WIFI for all our guests as well as a restaurant and swimming pool available during the season from June to September.
To find out the specific opening or closing day, or to confirm availability on certain dates, it is best to contact us before arrival:
Tel.: (+34) 952 529 582
Email: playamaro@hotelplayamaro.com
Is breakfast included in the room rate?
The apartments do not include meals. If you book an economy or standard room, you can choose accommodation with breakfast or half board.
What does the bed and breakfast plan consist of?
Selected room with breakfast included.
What does the half-board plan consist of?
Accommodation with breakfast and dinner included, drinks not included.
Do you have a restaurant or bar?
Yes, we have a restaurant and bar, available during the season from June to September.
To find out the specific opening or closing day, or to confirm availability for specific dates, it is best to contact us before arrival:
Tel.: (+34) 952 529 582
Email: playamaro@hotelplayamaro.com
Do you have pool towels?
No
What type of cuisine do you offer in your restaurant?
Mediterranean cuisine.
Is there room service?
We do not have room service.
Do you have rooms for people with reduced mobility?
No
Do you accept pets?
Pets are not allowed in the hotel.
Is there a safe in the room?
Yes, we have safes in the rooms for an additional charge.
Do you provide toiletries?
Yes, gel and shampoo.
Is there a swimming pool at the aparthotel?
Yes, Playamaro has an outdoor swimming pool. The pool is open during the summer season from June to September, but it is recommended to confirm with the hotel before your arrival.
Tel.: (+34) 952 529 582
Email: playamaro@hotelplayamaro.com
Does the aparthotel have a restaurant?
Yes. The Playamaro Pizzeria Restaurant is located on the premises and offers Italian and Mediterranean cuisine with a terrace overlooking the cliffs. It is open during the summer season, from June to September, for both hotel guests and the general public. Breakfast and snacks are also served.
If you would like to know the specific opening or closing dates, or confirm availability for certain dates, it is best to contact us before your arrival:
Tel.: (+34) 952 529 582
Email: playamaro@hotelplayamaro.com
Does the aparthotel allow pets?
No, the aparthotel does not allow pets.

Rooms

What does each room type include?
All rooms have air conditioning/heating, Wi-Fi, a private bathroom with shower gel/shampoo, towels, bed linen, blankets, hangers, and a TV. The apartments also include a fully equipped kitchen and a sofa or sofa bed.
Are there rooms with sea/mountain/etc. views?
Yes, we have apartments with sea views.
Do you have smoking rooms?
No, all our rooms are smoke-free.
What kind of beds do the rooms have?
Double beds (1.25 m) or single beds (90 cm).
Do all apartments have an equipped kitchen?
Yes. All our accommodations —studios, 1-bedroom apartments and 2-bedroom apartments— have a kitchen equipped with a fridge, sink and basic utensils. This allows guests to prepare their own meals during their stay, which is especially convenient for families with children or long stays.
How many people can stay in each type of apartment?
The studios have a maximum capacity of 2 people. The 1-bedroom apartments accommodate up to 3 people. The 1-bedroom apartments with sea views have a capacity for 2 people. The 2-bedroom apartments with sea views accommodate up to 4 people.

General Information

What is the address and phone number of the hotel?
- Address: Calle San Miguel nº28, 29787 Maro, Málaga.
- Telephone: +34 952 52 95 82
How can I contact the hotel?
You can contact us by phone at ++34 952 520 100 or by email at reservas@nerjaclub.com
What is your privacy policy?
You can consult our Privacy Policy directly on the website: website
What are the advantages of booking directly on the website compared to other platforms?
By booking through our official website, you get the best price guaranteed, with no intermediary commissions. In addition, members of the Be-Dorobe Club loyalty program access exclusive discounts. If you need to modify or cancel your reservation, managing it directly with the establishment is faster than through third parties.
Is it possible to go snorkeling or diving near the aparthotel?
Yes. Playamaro is located 1 km from the coves of the Maro-Cerro Gordo Natural Area, one of the best areas for snorkeling and diving on the entire Costa del Sol thanks to its crystal-clear waters and rocky seabeds with great marine biodiversity. Access to the coves requires a car or a walk of about 15 minutes.
Where are the Playamaro Apartments exactly located?
Apartamentos Playamaro are located at Calle San Miguel, 28, in Maro, a small district of the municipality of Nerja, in the province of Malaga. The establishment is 500 meters from the Nerja Caves, 1 km from the coast, and a 5-minute drive from the center of Nerja. From Malaga airport, the journey takes approximately 40 minutes via the A-7 or the AP-7.
What is the cancellation policy?
Flexible rate: You can cancel for free up to 2 or 7 days before the arrival date (depending on the season). If you cancel during the 2 or 7 days before the arrival date, the cancellation fee will be the price of the first night. If you do not show up, the charge will be the total price of the reservation.
How far are the Nerja Caves?
The Nerja Caves are 500 meters from the aparthotel, which is about a 6-7 minute walk. It is one of the most visited natural monuments in Andalusia and can be visited without a car.

Additional questions

Do you offer babysitting services?
We do not have this service.
Do you have a car rental service?
No, but we can advise you on nearby options.
Do you organize excursions or activities for guests?
No, but you can check the available tour options and dates on the website: Transfers and Experiences .
What to do in case of emergency?
Stay calm, follow the evacuation protocol indicated in the rooms if necessary, contact +34 952 52 01 00 extension 1, 112, or the various state security forces and agencies depending on the situation.